Salesforce ADM-261 Study Course
Service Cloud Administration (SU21)

Salesforce ADM-261
3630 Review(s)
Study Guide eBook 355
Interactive Software: Included
Last Updated: 14 Jan, 2025
Access Period: 60 Days
Price:

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The Service Cloud Administration (SU21) Preparation study course, complemented by its specialized software, is meticulously designed to provide thorough preparation for your ADM-261 certification. We take pride in the superior formatting of our training courses, setting us apart from our competitors. This Service Cloud Administration (SU21) study course is subject to frequent updates, ensuring its accuracy and comprehensive coverage of all relevant Service Cloud Administration (SU21) topics.

Utilize our Digital Assessments and Tests Software to evaluate your proficiency in Service Cloud Administration (SU21), pinpointing areas of weakness that require further attention and focus.

Learn in fun, interactive sessions by using our interactive LMS software. Say goodbye to boring lectures and death by PowerPoint and hello to a world of fun and exciting learning that will help you achieve your Service Cloud Administration (SU21) certification. You will unlock great earning potential and stand to receive job offers in IT as well as non-IT organizations with a great pay package.

Salesforce ADM-261 Service Cloud Administration Exam Preparation Guide

Exam Objectives:

  • Understand the Service Cloud components and their use cases
  • Setup and manage Case Management, including Case Escalation and Management Rules
  • Setup and manage Entitlements and Contracts
  • Manage the Service Cloud Console, including customizing console apps and components
  • Understand and use Omnichannel Routing and Management
  • Understand and use Workflow Automation, including macros and service levels
  • Understand and use Service Analytics, including dashboards and reports
  • Understand and use Field Service Lightning
  • Understand and use Knowledge Management
  • Understand and use Salesforce Communities for Service

Exam Details:

  • Cost: The cost of the ADM-261 exam is 200 USD
  • Passing Mark: The passing mark for the ADM-261 exam is 65%
  • Time: The ADM-261 exam is 90 minutes long
  • Delivery Method: The ADM-261 exam is a proctored, online exam delivered through Webassessor
  • Format: The ADM-261 exam consists of multiple choice and multiple select questions

Study Tips:

  1. Familiarize yourself with the exam objectives listed above and make sure you understand each one thoroughly
  2. Study the Service Cloud components and their use cases in-depth
  3. Practice setting up and managing case management, including case escalation and management rules
  4. Practice setting up and managing entitlements and contracts
  5. Familiarize yourself with the Service Cloud Console, including customizing console apps and components
  6. Study and practice using Omnichannel Routing and Management
  7. Study and practice using Workflow Automation, including macros and service levels
  8. Study and practice using Service Analytics, including dashboards and reports
  9. Study and practice using Field Service Lightning
  10. Study and practice using Knowledge Management
  11. Study and practice using Salesforce Communities for Service
  12. Take practice exams to test your understanding and identify areas that you need to improve on
  13. Consider taking a course or attending a training session to ensure you have a comprehensive understanding of the material

With the above-mentioned tips and a consistent study routine, the candidate should be well-prepared to take and pass the Salesforce ADM-261 Service Cloud Administration (SU21) exam. Good luck!

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Answered Questions about the ADM-261

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There is a total of 355 Study Guide in this study pack.

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