Salesforce Certified Experience Cloud Consultant (SU21) Exam Overview
The Salesforce Certified Experience Cloud Consultant (SU21) exam is designed for professionals who have hands-on experience with Salesforce Experience Cloud and want to demonstrate their expertise in the field. The certification verifies that a candidate has the skills and knowledge to design, build, and implement Salesforce solutions that meet customer business requirements and improve overall customer experiences.
Exam Details
- Cost: The cost of the Salesforce Certified Experience Cloud Consultant (SU21) exam is $200 USD.
- Passing Mark: The minimum passing score for the exam is 65%.
- Time: The exam is 120 minutes long and consists of 60 multiple-choice and multiple-select questions.
- Delivery Method: The Salesforce Certified Experience Cloud Consultant (SU21) exam can be taken online, at a testing center or in a proctored virtual environment.
- Format: The exam is in a multiple-choice format.
Exam Objectives:
The Salesforce Certified Experience Cloud Consultant (SU21) exam covers the following objectives:
- Designing and implementing solutions that meet customer requirements and improve overall customer experiences
- Identifying and addressing key customer experience challenges and risks
- Integrating Salesforce Experience Cloud with other Salesforce Clouds and external systems
- Managing customer experience data and analytics
- Configuring and customizing Salesforce Communities, Salesforce Mobile App, and Salesforce Einstein
- Designing and implementing effective onboarding and training for end-users
- Optimizing Salesforce solutions for performance, scalability, and reliability
Preparing for the EXPERIENCE-CLOUD-CONSULTANT Exam
To prepare for the Salesforce Certified Experience Cloud Consultant (SU21) exam, it is recommended that you have hands-on experience with Salesforce Experience Cloud and complete the following steps:
- Familiarize yourself with the exam objectives and format by reviewing the exam guide and sample questions.
- Take online courses and tutorials to deepen your understanding of the Salesforce Experience Cloud platform and its features.
- Work on real-life projects that involve implementing Salesforce Experience Cloud solutions and customizing the platform to meet specific business requirements.
- Join study groups and attend virtual or in-person events to network with other Salesforce professionals and learn from their experiences.
- Use practice exams and study materials, such as books and video courses, to test your knowledge and identify areas where you need more improvement.
By following these steps and gaining hands-on experience with Salesforce Experience Cloud, you can increase your chances of passing the Salesforce Certified Experience Cloud Consultant (SU21) exam and become a certified Salesforce professional.
Good luck on your journey to becoming a Salesforce Certified Experience Cloud Consultant! Remember to stay focused, keep practicing, and utilize all the resources available to you to ensure your success on the exam. With dedication and hard work, you can demonstrate your expertise in Salesforce Experience Cloud and take your career to the next level.