Frequently - Asked Questions!

  • What type of products are offered by Xcerts Certifications?

    Xcerts Certifications offers study materials and interactive test engine software. The study guides are designed by a team of IT professionals and contains practice exam questions. Our study materials are designed to provide as much information as possible to help you pass your exams in your first try.

  • How will your practice exam questions and answers guarantee my pass?

    Xcerts.com 's study materials contain practice exam questions, case studies, interactive labs, found in a real certification exams. By practicing these questions and labs we 100% guarantee that you will get your certification or we refund your money in full.

  • How often these practice exams questions and answers are updated?

    Our practice exams questions and answers are reviewed and updated on a continuous basis. At Xcerts Certifications we frequently change our practice exams questions and answers to accurately reflect the current certification exam objectives. However, updates to our PDF and test engine software do not always mean that extra practice questions were added. An update might mean that diagrams were improved, test engine software bugs or Android App software bugs were fixed to improve the quality of the practice exams and user experience.

  • How do I receive my products after I purchase them?

    After your purchase is processed you will receive an email confirming your purchase. The same email contains your activation ID and instruction on how to access your files under your Xcerts Certifications profile.

  • What are the formats of your products?

    Xcerts Certifications products are available in following formats:

    • PDF format that can be downloaded on PC or can be used as an eBook.
    • Test Engine Software which can be installed on your Windows Operating Systems.
    • Android App which can be installed on your android device.
    Please visit our product formats page for more details.

  • What is the duration of my subscription?

    Xcerts Certifications allows its users to have access to their purchased practice exam questions and answers for one full year from the date of the purchase.

  • Can I view a sample of the practice exam questions and answers before purchasing?

    Yes, we believe you have the right to know what you are purchasing. We do provide a sample of each practice exam questions and answers in PDF form which contains limited number of questions and answers from the original package.

  • Why do I get an error when trying to install the test engine on my PC?

    It is possible that you don't have the latest version of Java Runtime installed in your machine. Please install the latest version of Java Runtime from java.com. It is a free download. Also, make sure your antivirus is not blocking the .exe file. Additionally, when installing the software right click on the .exe and select "Run as Administrator".

    Please visit our How To Videos on software installation related help videos.

  • What are the operating system compatibility requirements for Xcerts Certifications practice exam questions and answers?

    The eBook PDF version is compatible with any operating systems and mobile devices that has a PDF viewer.
    The test engine software runs on Windows Operating System only. We are in the process of launching our products on other operating systems in the near future.
    The Android App test engine can only run on Android 3.x operating systems.

  • How does the guarantee/refund process work?

    Please visit our Guarantee page for full details in refunds.

  • What type of payments do you accept?

    We accept all major credit cards including: Visa, MasterCard, JCB, Discover, Diners Club, Australian BankCard and Debit Cards. We also accept PayPal.

  • Does Xcerts Certifications store my personal information?

    We DO NOT store any personal information except email (your username) and name. No Credit Card, address or personal details are stored.

  • Why my download link is not working?

    Sometimes the files are taken down for update. Simply send us an email and our support team will help you right away.

  • How do I obtain product updates?

    As for getting the latest update, we only keep one version of the file in the server. So your download link points to the latest version of the product.
    Most of the time updates are minor cosmetic changes. Such changes trigger the last update value to change. If you download the file and do not see any changes that could be the case.