Exam Details:
The Avaya 3300 exam is a certification test for individuals seeking to demonstrate their skills in Avaya Aura Contact Center Administration. The exam comprises 67 questions and lasts for 105 minutes. The exam is available in English and is delivered via Pearson VUE. The exam fee is $250, and candidates must achieve a passing score of 69% or higher to receive their certification.
Exam Objectives:
The Avaya 3300 exam covers the following topics:
- Avaya Aura Contact Center Components and Architecture
- Avaya Aura Contact Center Administration and Management
- Avaya Aura Contact Center Reporting and Analytics
- Avaya Aura Contact Center Maintenance and Troubleshooting
- Avaya Aura Contact Center Integration
Each topic covers specific objectives, including:
- Understanding the components of Avaya Aura Contact Center and their roles
- Configuring and managing the Avaya Aura Contact Center using the Administration tool
- Creating and interpreting reports using the Contact Center Reporting tool
- Performing maintenance and troubleshooting tasks, including backing up and restoring data
- Integrating Avaya Aura Contact Center with other systems, such as Avaya Aura Communication Manager and Avaya Aura Experience Portal
Related Books:
There are several books that can help candidates prepare for the Avaya 3300 exam. These include:
- Avaya Aura Contact Center Planning and Engineering by R. Michael Rich and Thomas B. Cross
- Avaya Aura Contact Center Administration by R. Michael Rich and Thomas B. Cross
- Avaya Aura Contact Center Reports by R. Michael Rich and Thomas B. Cross
- Avaya Aura Contact Center Maintenance and Troubleshooting by R. Michael Rich and Thomas B. Cross
These books cover the exam topics in detail and include sample questions and exercises to help candidates prepare for the exam.
Overall, to pass the Avaya 3300 exam, candidates must have a thorough understanding of Avaya Aura Contact Center components, administration and management, reporting and analytics, maintenance and troubleshooting, and integration. By studying the exam objectives and using related books and resources, candidates can prepare for the exam and achieve their certification.