Exam Objectives:
The Avaya 3312 Avaya Aura Contact Center Administration Exam is designed to validate the skills and knowledge of individuals who are responsible for administering and maintaining Avaya Aura Contact Center solutions. The exam covers the following topics:
- Avaya Aura Contact Center Overview
- Contact Center Applications and Features
- Contact Center Components and Architecture
- Installation and Configuration of Avaya Aura Contact Center
- Administration and Maintenance of Avaya Aura Contact Center
- Call Flow Scripting
- Reporting and Analytics
- Integration with other Avaya solutions
Exam Details:
The Avaya 3312 exam is a proctored exam that consists of 62 multiple-choice questions. The exam duration is 90 minutes, and the passing score is 68%. The exam is available in English and Japanese languages. The exam can be taken at any authorized Pearson VUE testing center or online from home or office using the Avaya Online Proctored delivery method. The cost of the exam is $250 USD, and the exam registration can be done online through the Pearson VUE website.
Who should take the exam?
The Avaya 3312 exam is intended for individuals who are responsible for administering and maintaining Avaya Aura Contact Center solutions, including system administrators, technicians, and support personnel. The exam is also suitable for individuals who want to enhance their skills and knowledge in Avaya Aura Contact Center solutions.
Related Books:
There are several books available that can help a candidate pass the Avaya 3312 exam:
- Avaya Aura Contact Center Administration (9.1) by Xander Uyleman and Delbert D. Hall
- Avaya Aura Contact Center - Planning and Deployment Guide by Avaya
- Avaya Aura Contact Center - Call Flow Scripting Guide by Avaya
- Avaya Aura Contact Center - Custom Reports Guide by Avaya
- Avaya Aura Contact Center - Installation and Configuration Guide by Avaya
These books provide detailed information and guidance on various aspects of Avaya Aura Contact Center solutions, including administration, call flow scripting, reporting, installation, and configuration. They are designed to help candidates prepare for the Avaya 3312 exam by providing them with the knowledge and skills required to pass the exam.