Exam Details:
The Avaya 33810X exam, also known as the Avaya Aura Contact Center Solution Design Exam, is a certification exam that tests an individual's knowledge and skills in designing contact center solutions using Avaya Aura Contact Center technology. The exam consists of 72 multiple-choice questions and is administered by Pearson VUE. The exam is timed for 90 minutes, and the passing score is 70%. The exam costs $250 USD and is available in English only. The exam can be taken online or at a Pearson VUE testing center.
Exam Objectives:
The exam covers a wide range of topics related to Avaya Aura Contact Center technology, including:
- Contact center design
- Call flow design
- Routing strategies
- Media processing
- Reporting and analytics
- Application integration
- Security and high availability
The exam objectives are designed to test an individual's knowledge and skills in designing contact center solutions using Avaya Aura Contact Center technology.
Who should take the exam?
The Avaya 33810X exam is intended for individuals who have experience designing contact center solutions using Avaya Aura Contact Center technology. This may include solution architects, system engineers, and technical consultants. The exam is also suitable for individuals who are interested in gaining a deeper understanding of Avaya Aura Contact Center technology and its use in contact center design.
Related Books:
There are several books available that can help a candidate prepare for the Avaya 33810X exam. These include:
- Avaya Aura Contact Center Design and Implementation
- Avaya Aura Contact Center Planning and Deployment Guide
- Avaya Aura Contact Center Management and Maintenance Guide
- Avaya Aura Contact Center Security Guide
These books provide in-depth coverage of the topics covered in the exam, including contact center design, call flow design, routing strategies, media processing, reporting and analytics, application integration, security, and high availability.
Overall, preparing for the Avaya 33810X exam requires a strong understanding of Avaya Aura Contact Center technology and its use in contact center design. By studying the exam objectives and using resources such as books and practice exams, candidates can improve their chances of passing the exam and achieving certification as an Avaya Aura Contact Center Solution Designer.