Exam Details:
The Avaya 33820X exam is an industry-recognized certification that validates an individual's knowledge and skills in designing Avaya Aura Call Center Elite & Elite Multichannel Solutions. The exam consists of 65 multiple-choice questions that must be completed within 105 minutes. The exam can be taken online, and the cost is $250. The passing score for the exam is 70%, and the exam is available in the English language only.
Exam Objectives:
- Describe the Avaya Aura Call Center Elite & Elite Multichannel Solutions architecture
- Explain the key features and functionality of Avaya Aura Call Center Elite & Elite Multichannel Solutions
- Design Avaya Aura Call Center Elite & Elite Multichannel Solutions based on customer requirements
- Describe the integration of Avaya Aura Call Center Elite & Elite Multichannel Solutions with other Avaya and third-party products
- Explain the high availability options and resiliency features of Avaya Aura Call Center Elite & Elite Multichannel Solutions
The exam is designed for professionals who have experience with Avaya Aura Call Center Elite & Elite Multichannel Solutions and are responsible for designing solutions based on customer requirements. Candidates who pass the exam will earn the Avaya Certified Design Specialist - Avaya Aura Call Center Elite & Elite Multichannel Solutions credential.
Related Books:
There are several books that can help candidates prepare for the Avaya 33820X exam. Here are a few recommended resources:
- Avaya Aura Call Center Elite - Introduction and Implementation (Chapter 6 - Elite Multichannel Design Considerations) by Chetan Sharma
- Avaya Aura Call Center Elite - Implementation and Configuration Guide (Chapter 9 - Multichannel Considerations) by Ritesh Desai
- Avaya Aura Contact Center - Planning and Design (Chapter 6 - Elite Multichannel Solution Design) by Rahul Singh Rathore
- Avaya Aura Contact Center - Administration (Chapter 2 - Contact Center Elite Architecture and Components) by Javed Khan
These resources cover the topics and concepts that are included in the Avaya 33820X exam and can help candidates prepare for the exam. In addition to these resources, candidates should also review the official exam study guide and participate in training courses offered by Avaya.
Overall, passing the Avaya 33820X exam requires a thorough understanding of Avaya Aura Call Center Elite & Elite Multichannel Solutions architecture, features, and functionality. Candidates must be able to design solutions based on customer requirements and understand how to integrate Avaya Aura Call Center Elite & Elite Multichannel Solutions with other products. By using the recommended resources and studying the exam objectives, candidates can prepare for the exam and earn the Avaya Certified Design Specialist - Avaya Aura Call Center Elite & Elite Multichannel Solutions credential.