Exam Objectives:
The Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) exam, also known as the 3M00030A exam, is designed to test a candidate's knowledge and skills in designing Avaya Contact Center Select solutions. The exam covers the following topics:
- Avaya Contact Center Select Architecture and Components
- ACCS Design and Planning
- ACCS Solution Integration and Implementation
- ACCS Operations, Administration, Maintenance, and Troubleshooting
- ACCS Customization and Integration with Avaya and Third-Party Applications
- ACCS Security and Performance Management
Exam Details:
The 3M00030A exam is a proctored exam delivered in a computer-based format. The exam consists of 68 multiple-choice questions, and candidates have 105 minutes to complete the exam. The passing score for the exam is 70%, and the cost of the exam varies depending on the country or region where the exam is taken. The exam is available in several languages, including English, Japanese, Spanish, and French.
Who Should Take the Exam?
The 3M00030A exam is intended for Avaya associates, partners, and customers who are responsible for designing and implementing Avaya Contact Center Select solutions. The exam is also suitable for individuals who are seeking to obtain the Avaya Professional Design Specialist (APDS) certification for Avaya Contact Center Select.
Related Books:
There are several books available that can help a candidate prepare for the 3M00030A exam. Some of the recommended books are:
- Avaya Contact Center Select Implementation and Maintenance
- Avaya Aura Contact Center – Planning and Design
- Avaya Aura Call Center Elite – Introduction and Implementation
- Avaya Aura Call Center Elite – Overview and Configuration
These books provide in-depth coverage of the topics covered in the exam and offer hands-on exercises and real-world scenarios to help candidates prepare for the exam.