Exam Details:
The Avaya 6201-1 Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam (6201.1) is a certification exam that tests the candidate’s knowledge of implementing and maintaining Avaya Contact Center solutions. The exam is intended for individuals who work in the field of Avaya Contact Center implementation and support.
The exam consists of 64 multiple-choice questions and the candidate has 90 minutes to complete the exam. The passing score for the exam is 67%, which means that the candidate needs to answer at least 43 questions correctly. The exam is delivered in a proctored environment at authorized Pearson VUE testing centers around the world. The cost of the exam is $125.
Exam Objectives:
The exam covers the following topics:
- Avaya Aura Communication Manager
- Avaya Call Management System
- Avaya Contact Center Select
- Avaya Contact Center Control Manager
- Avaya Proactive Contact
- Avaya Aura Experience Portal
- Integration and troubleshooting
Who Should Take the Exam?
The Avaya 6201-1 exam is designed for professionals who are involved in the implementation and maintenance of Avaya Contact Center solutions. This includes Avaya partners, customers, and employees who are responsible for designing, implementing, and supporting Avaya Contact Center solutions.
Related Books:
Here are some recommended books that can help a candidate prepare for the 6201-1 exam:
- Avaya Aura Contact Center Planning and Deployment Guide
- Avaya Aura Contact Center Administration Guide
- Avaya Aura Contact Center Maintenance and Troubleshooting Guide
- Avaya Aura Communication Manager Administration Guide
- Avaya Aura Communication Manager Feature Description and Implementation Guide
- Avaya Aura Call Management System Administration Guide
These books cover the topics that are included in the exam and provide detailed information on Avaya Contact Center solutions. They can help the candidate gain a deeper understanding of the subject matter and prepare for the exam.