Exam Objectives:
The Avaya 7391X exam is designed to test a candidate's knowledge of the Call Center Elite and Call Center Elite Multichannel Implementation. The exam covers the following topics:
- Architecture and Deployment
- Administration and Management
- Routing and Queuing
- Reporting and Analytics
- Integrations and Customizations
- Advanced Features and Functionality
Candidates will need to demonstrate their ability to configure and manage an Avaya Call Center Elite solution, as well as their understanding of key concepts and best practices.
Exam Details:
The 7391X exam is a proctored exam that is delivered online through the Avaya Learning Center. The exam consists of 67 questions and candidates are given 105 minutes to complete it. The passing score for the exam is 68%. The exam is available in English.
The cost of the exam is $150 USD and can be purchased through the Avaya Learning Center. Candidates can schedule the exam at a time and date that is convenient for them.
Who Should Take the Exam?
The Avaya 7391X exam is intended for professionals who are responsible for the implementation, administration, and management of an Avaya Call Center Elite solution. This includes system administrators, network engineers, and technical support specialists.
Related Books:
There are several books that can help a candidate prepare for the Avaya 7391X exam. These include:
- "Avaya Aura Call Center Elite Implementation and Configuration Guide" by Manohar Ananthapadmanabhan
- "Avaya Aura Call Center Elite: The Comprehensive Guide" by Vivek Deshmukh
- "Avaya Aura Call Center Elite Multichannel: Planning and Implementation Guide" by Manohar Ananthapadmanabhan
These books provide detailed information on the architecture, deployment, administration, and management of Avaya Call Center Elite solutions. They also cover advanced features and functionality, as well as best practices for integrating and customizing the solution.