Exam Objectives:
The Avaya 7491X Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam is designed to test the knowledge and skills of candidates regarding the installation, configuration, and maintenance of Avaya Aura Call Center Elite and Call Center Elite Multichannel software solutions. The exam focuses on the following topics:
- Avaya Aura Call Center Elite Overview
- Call Center Elite Multichannel Overview
- Avaya Aura Call Center Elite Architecture and Protocols
- Call Center Elite Multichannel Architecture and Protocols
- Installation and Configuration of Avaya Aura Call Center Elite
- Installation and Configuration of Call Center Elite Multichannel
- System Management and Maintenance
- Troubleshooting and Diagnostics
Exam Details:
The Avaya 7491X exam is a proctored exam that can be taken online or in-person at a designated testing center. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 68%, and the cost of the exam is $250. The exam is available in English, and the exam delivery method is computer-based testing. The exam format is multiple-choice questions.
Who should take the exam?
The Avaya 7491X exam is intended for individuals who have experience and knowledge of Avaya Aura Call Center Elite and Call Center Elite Multichannel software solutions. The exam is recommended for system administrators, engineers, and consultants who are responsible for installing, configuring, and maintaining these solutions.
Related Books:
Here are some recommended books that can help a candidate prepare for the Avaya 7491X exam:
- Avaya Aura Call Center Elite Implementation and Configuration Guide by Seda Baykara
- Avaya Aura Call Center Elite Multichannel Implementation and Configuration Guide by Seda Baykara
- Avaya Aura Call Center Elite Cookbook by Timothy Kaye
- Avaya Aura Call Center Elite Architecture and Implementation by Vivek Deshmukh
These books cover the topics included in the exam and provide practical guidance on how to install, configure, and maintain Avaya Aura Call Center Elite and Call Center Elite Multichannel solutions.
In summary, the Avaya 7491X exam is designed to test the knowledge and skills of candidates regarding the installation, configuration, and maintenance of Avaya Aura Call Center Elite and Call Center Elite Multichannel software solutions. The exam focuses on several topics, including architecture and protocols, installation and configuration, system management and maintenance, and troubleshooting and diagnostics. Candidates who pass the exam can demonstrate their proficiency in these areas and their ability to install and maintain these solutions. Recommended books are available to help candidates prepare for the exam.