Exam Details:
The Computer Associates 270-551 Unicenter Service Support r11.2 Advanced Implementation Exam is a certification exam that verifies the candidate's knowledge of the Unicenter Service Support r11.2 implementation process. The exam consists of 50 multiple-choice questions and must be completed in 90 minutes. The passing score for this exam is 70%. The exam can be taken at a Prometric testing center and costs $150 USD.
The exam format is computer-based, and the questions are presented in a random order. Candidates can mark questions for review and return to them later. The exam is available in English and Japanese.
Exam Objectives:
The Computer Associates 270-551 Unicenter Service Support r11.2 Advanced Implementation Exam covers the following topics:
- Unicenter Service Desk r11.2 Configuration
- Unicenter Service Desk r11.2 Administration
- Unicenter Service Desk r11.2 Service Level Agreements
- Unicenter Service Desk r11.2 Incident Management
- Unicenter Service Desk r11.2 Problem Management
- Unicenter Service Desk r11.2 Change Management
- Unicenter Service Desk r11.2 Release Management
- Unicenter Service Desk r11.2 Service Management Reporting
- Unicenter Service Desk r11.2 Integration with Other Products
Candidates are expected to demonstrate an in-depth understanding of each of these topics, including how they relate to the implementation of Unicenter Service Support r11.2.
Related Books:
Here are some books that can help a candidate pass the 270-551 exam:
- "Implementing Service and Support Management Processes: A Practical Guide" by Gary Case
- "ITIL Service Operation" by AXELOS
- "The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps" by Kevin Behr, Gene Kim, and George Spafford
- "IT Service Management: A Guide for ITIL Foundation Exam Candidates" by Ernest Brewster, Richard Griffiths, and Aidan Lawes
These books provide valuable insights into the implementation of service and support management processes, which is the core focus of the 270-551 exam.
By studying the exam objectives and using the recommended resources, candidates can prepare for the 270-551 exam and increase their chances of passing it on their first attempt.