EXIN ITSM20F Study Course
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

EXIN ITSM20F
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Study Guide eBook 136
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Last Updated: 02 Feb, 2025
Access Period: 60 Days
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The IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Preparation study course, complemented by its specialized software, is meticulously designed to provide thorough preparation for your ITSM20F certification. We take pride in the superior formatting of our training courses, setting us apart from our competitors. This IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) study course is subject to frequent updates, ensuring its accuracy and comprehensive coverage of all relevant IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) topics.

Utilize our Digital Assessments and Tests Software to evaluate your proficiency in IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN), pinpointing areas of weakness that require further attention and focus.

Learn in fun, interactive sessions by using our interactive LMS software. Say goodbye to boring lectures and death by PowerPoint and hello to a world of fun and exciting learning that will help you achieve your IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) certification. You will unlock great earning potential and stand to receive job offers in IT as well as non-IT organizations with a great pay package.

Exam Objectives:

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (.EN) exam covers the following topics:

  • Basic concepts and terminology of IT Service Management (ITSM)
  • The principles of ISO/IEC 20000 and their application in ITSM
  • The structure and content of ISO/IEC 20000-1 and ISO/IEC 20000-2
  • The relationship between ISO/IEC 20000 and other frameworks and standards such as ITIL, COBIT, and CMMI
  • The benefits of implementing ITSM based on ISO/IEC 20000
  • The roles and responsibilities of the different stakeholders involved in ITSM
  • The key processes of ITSM based on ISO/IEC 20000-1 such as service level management, incident management, problem management, and change management
  • The requirements for measuring and reporting ITSM performance

Exam Details:

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (.EN) exam is a multiple-choice exam that consists of 40 questions. The exam duration is 60 minutes, and the passing score is 65%. The exam can be taken in a physical testing center or online through remote proctoring. The exam fee may vary depending on the country and the delivery method chosen.

Who Should Take the Exam?

The ITSM20F exam is suitable for individuals who are interested in understanding the basic concepts of IT Service Management based on ISO/IEC 20000. It is recommended for IT professionals who are working or planning to work in ITSM roles, such as service desk analysts, IT service delivery managers, service level managers, incident managers, problem managers, and change managers. It is also suitable for individuals who want to learn about the benefits of ITSM based on ISO/IEC 20000 and its relationship with other frameworks and standards.

Related Books:

There are several books that can help a candidate prepare for the ITSM20F exam. Here are some of the most recommended ones:

  • ISO/IEC 20000: An Introduction to the Standard for IT Service Management by David Clifford and Ceri Thomas
  • ISO/IEC 20000: A Pocket Guide by Mart Rovers
  • Implementing Service Quality based on ISO/IEC 20000: A Management Guide by Michael Kunas
  • IT Service Management based on ITIL® 2011 Edition by Van Haren Publishing
  • COBIT 5: A Business Framework for the Governance and Management of Enterprise IT by ISACA

It is important to note that these books are not mandatory to pass the exam, but they can provide valuable insights and practical examples that can help a candidate better understand the concepts covered in the exam.

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Answered Questions about the ITSM20F

Why should I chose Xcerts.com's ITSM20F Exam Study Guide?

There are many good reasons. First of all Xcerts.com is a legitimate source of IT Certification Exam Study Guide since 2001. Secondly, we stand by our product and put our money where our mouth is and provide a 100% PASS GUARANTEE OR full refund!
You can also read the feedback from some of our customers.

How many questions are in this ITSM20F Exam Study Guide?

There is a total of 136 Study Guide in this study pack.

Is this a ITSM20F braindumps?

This is far better than a ITSM20F braindumps. In a ITSM20F braindumps you get unverified question and answers. Our ITSM20F exam guides are all verified by a team of experts.

Do you guarantee that I will pass my ITSM20F exam if I use your ITSM20F Exam Study Guide?

Absolutely! We provide a 100% money back guarantee in case you do not pass.

If this ITSM20F exam is updated after I purchase do I have access to the updated ITSM20F Exam Study Guide?

Of Course! You will have free access for 60 days to all updated ITSM20F exam study Guide.

Do you provide discount if I buy this ITSM20F exam study Guide package along with one or more EXIN certification exams?

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We have a success rate of 85% to 98% based on previous records from our customers.

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