Genesys CIC-101-01 CIC Core – PureConnect exam is a certification exam designed to assess an individual's knowledge of the Genesys PureConnect (CIC) platform. The exam is intended for professionals who want to validate their understanding of the CIC platform and its core features. The exam covers topics such as system architecture, installation, configuration, management, and troubleshooting.
Exam Objectives:
- Understand the architecture of the CIC platform
- Install and configure the CIC platform
- Manage and monitor the CIC platform
- Configure and troubleshoot telephony integrations
- Create and manage basic call flows and routing strategies
The exam consists of 60 multiple-choice questions and is delivered through Pearson VUE. Candidates have 90 minutes to complete the exam and must achieve a passing score of 70% or higher to earn their certification.
Exam Details:
- Delivery Method: Pearson VUE
- Format: Multiple-choice
- Number of Questions: 60
- Time Limit: 90 minutes
- Passing Score: 70%
- Cost: $250 USD
Professionals who work with the Genesys PureConnect platform, including system administrators, engineers, developers, and support staff, are recommended to take the CIC-101-01 exam. Candidates are required to have a basic understanding of computer networking and telephony concepts, as well as experience with the Genesys PureConnect platform.
Related Books:
- Genesys Core Administration (GCA): Certification Guide
- Genesys Core Administration (GCA): Self-Study Workbook
- Genesys Voice Platform 8.1 Developer's Guide
- Genesys Voice Platform 8.1 Deployment Guide
The Genesys Core Administration (GCA) Certification Guide and Self-Study Workbook are highly recommended for individuals preparing for the CIC-101-01 exam. These books provide comprehensive coverage of the CIC platform and its core features, as well as practice exercises and review questions to help candidates assess their knowledge and readiness for the exam. The Genesys Voice Platform 8.1 Developer's Guide and Deployment Guide are also valuable resources for candidates looking to deepen their understanding of telephony integrations and call flow development on the CIC platform.