Exam Objectives:
The IBM C9560-940 IBM Tivoli Level 1 Support Tools and Processes exam is designed to test a candidate's knowledge and skills in supporting IBM Tivoli products. The exam objectives include:
- Understanding the IBM Tivoli support process
- Identifying and using IBM Tivoli support tools
- Troubleshooting common IBM Tivoli product issues
- Understanding and resolving customer issues
Exam Details:
The IBM C9560-940 exam is a proctored exam that can be taken online or in-person at an authorized testing center. The exam consists of 58 multiple-choice questions and the candidate will have 90 minutes to complete the exam. The passing score for the exam is 67%.
The cost of the exam may vary depending on the country and the testing center. Candidates are advised to check the IBM website for the most current pricing information.
The exam delivery method is through the Pearson VUE testing system. Candidates can register for the exam on the Pearson VUE website or through the IBM certification website.
The exam format is computer-based and the questions are presented in a multiple-choice format. Candidates will be required to select the best answer from a list of possible answers.
Related Books:
There are several books that can help candidates prepare for the IBM C9560-940 exam. Some of the recommended books include:
- IBM Tivoli Storage Productivity Center V5.2 Release Guide
- IBM Tivoli Storage Manager: A Practical User Guide for Version 6.3
- IBM Tivoli Monitoring Implementation and Performance Optimization Guide
- IBM Tivoli Storage Manager: Performance Tuning Guide
Candidates are advised to use these books in conjunction with other study materials such as practice exams, online courses, and hands-on experience with IBM Tivoli products.