If you are interested in IT service management and looking to start your ITIL journey, passing the PEOPLECERT 58 ITIL 2011 Foundation exam is a great starting point. The exam provides an understanding of the ITIL framework and its fundamental concepts, principles, and terminology. This exam is suitable for those who want to learn the basics of IT service management and its best practices.
Exam Objectives:
The PEOPLECERT 58 ITIL 2011 Foundation exam covers the following topics:
- Service management as a practice
- The ITIL service lifecycle
- Key principles and models of ITIL service management
- Generic concepts and definitions
- Selected processes
- Selected functions
- Selected roles
- Technology and architecture
- Competence and training
The exam tests your knowledge and understanding of these topics and their importance in IT service management.
Who Should Take the Exam?
The PEOPLECERT 58 ITIL 2011 Foundation exam is suitable for anyone who wants to gain a basic understanding of IT service management and the ITIL framework. It is particularly useful for those who are new to IT service management or have little experience in the field.
Prerequisites and Qualifications:
There are no formal prerequisites or qualifications for taking the PEOPLECERT 58 ITIL 2011 Foundation exam. However, it is recommended that candidates have some basic understanding of IT terminology and IT service management concepts.
Related Books:
There are several books that can help you prepare for the PEOPLECERT 58 ITIL 2011 Foundation exam:
- ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL
- ITIL Foundation All-in-One Exam Guide
- ITIL Foundation Exam Study Guide
- ITIL Foundation Essentials: The Exam Facts You Need
These books provide a comprehensive overview of the ITIL framework and its key concepts, processes, and functions. They also include practice questions and exam tips to help you prepare for the exam.
Exam Details:
The PEOPLECERT 58 ITIL 2011 Foundation exam consists of 40 multiple-choice questions, and you must score at least 65% (26 out of 40) to pass the exam. The exam is delivered online through a proctoring service and takes 60 minutes to complete. The cost of the exam may vary depending on your location and the exam delivery method. The exam format is closed book, which means you cannot use any reference materials during the exam.
To summarize, passing the PEOPLECERT 58 ITIL 2011 Foundation exam requires a solid understanding of the ITIL framework and its key concepts, processes, and functions. It is recommended that you study the exam objectives, use study materials such as books, and practice with sample questions to prepare for the exam.